Frequently Asked Questions

While you should never hesitate to contact us directly, maybe one of your questions can be answered here!

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How will my account be delivered?

When you purchase your account, we will send you an email requesting a verification. All you have to do is reply with your ticket ID (something like this: RVT#1000). Once we have verified your email with your order, we will send you another email with your account details.

This verification step is crucial as your new account is sensitive information and we can't afford to make any mistakes in the delivery process!

When do I receive my account?

Ideally, the whole process would be automated and you would just get your account immediately after your order. However, we have to make sure that it's delivered safely.

This means that you can expect your order within 24 hours, but not automatically. If you have not received your order by then, feel free to contact us to solve the issue ASAP.

Is Rocket Vault safe?

In short, yes!

We host our website through Shopify which makes sure that we don't get access to any of your sensitive information.

In addition, we take secure measures to make sure your account is safe. All of the preloaded accounts that you purchase will give you full access, including changing the personal information of the account and adding your own 2FA.

Essentially, when you order the account, we lose control completely over the account and is completely yours!

How do I contact you?

By creating a ticket in our Discord server, we can get to you the quickest as we always have our notifications on for it.

You can also email us for any general queries or ask our subreddit community! All of these can be found in our "support" page.

How do I get a refund?

You don't.

Just kidding! We are more than happy to give you a refund if there's any sort of issue in the delivery process.

However, we can't give refunds after the account has been successfully transferred. If the account gets lost in transaction, then that's our fault and we would love to give a refund.

If you're still curious, feel free to ask us about our refund policy through any of our contact methods.